This knowledgebase article will help you learn how to reset a password for either the game panel or the client/billing panel. 

Table of Contents:

Resetting a password for the game panel

Resetting a password for the billing panel

This didn't work?

Resetting a password for the game panel

1. Before resetting your password, make sure you have access to the email associated with your account.
2. Head to https://panel.nauticalhosting.com/auth/password and input the email relating to your account and press the "Send Email" button.
3. Check your emails! We'll only ever send password reset emails from "panel@nauticalhosting.com." 
   
   • Anyone else claiming to be us is trying to gain information from you. If you're ever unsure, you can email us at team@nauticalhosting.com or create a ticket at https://hesk.nauticalhosting.net/
   • If you can't find this e-mail, be sure to check your spam folders.
4. Reset your password using the link provided in the e-mail
5. Try logging in with your new password.

Resetting a password for the billing panel

1. Before resetting your password, make sure you have access to the email associated with your account.
2. Head to https://client.nauticalhosting.com/index.php?rp=/password/reset and input your accounts e-mail and press the "Submit" button.
3. Check your email for a password reset email sent from info@nauticalhosting.com 
   
   • Anyone else claiming to be us is trying to gain information from you. If you're ever unsure, you can email us at team@nauticalhosting.com or create a ticket at https://hesk.nauticalhosting.net/ 
4. Follow the steps inside that e-mail

This didn't work?

If this didn't work, then please create a billing ticket inside our Discord, or on HESK and we can assist you further.